Tech Support Pro Blog

Business IT Services


IT companies like offer a variety of managed business IT service packages.  Managed IT services refer to the act of outsourcing business responsibilities and functions with the aim of improving the operations of business and cutting costs. 


Business IT services can also be defined as a program that offers some portion of IT service to be done proactively and attracts a periodic fee or charge.  The package varies depending on how a company approaches its support package. 


Several IT support companies add a service with a monitoring package with a periodic charge and refer it to as a managed IT service. Similarly, a managed service Provider (MSP) who operates on full-time basis offers an end-to-end platform that takes the responsibility of its client's technology in enhancing the customer's experience on technology results.


The primary drive for a business outsourcing managed Enterprise Computing Services LLC is to improve its technological exposure.

Below are some of the packages that a business can get from an IT company.


Monitoring only.

This is one of the least expensive packages. It is, however, lesser effective than other managed business IT services. When an alert occurs, an IT company calls its client to schedule all the essential resolution at an additional charge.


Limited Response

This approach enables the remediation of an issue. The boundaries set here are specific and restrictive. All matters that require handling outside the defined parameters come along with an extra charge.


Hybrid Approach

This approach allowed a business to employ its own internal IT staff while using the resources of a well knowledgeable and equipped IT company. This approach is favorable to many companies because many times, businesses require a full-time IT employee or a specialized function. Since the IT Company can handle the complex technical tasks in the business, the IT staff is not burdened with very complex tasks and distractions. 


Remote-Only Help Desk Support

This approach enables the managed service company to implement all their processes. The only limitation here is that any on-site service comes at an additional cost. It can at times come at a discounted price.  This option is suitable for businesses that need little on-site response, or one that has a dispersed workforce. Many companies that use this approach benefit from higher service levels.


Full IT Department

This sorption places the entire it department in the hands of the IT company. When done correctly, this can result in outstanding results of the business performance.